Privacy Policy

1. Scope

This Privacy Policy explains how Lehigh Valley Multifamily ("we," "our," or "us") collects, uses, stores, and discloses personal information when you access or use our website, portals, and related services (collectively, the "Platform"). It applies to visitors, applicants, investors, buyers, and administrative users interacting with the Platform.

2. Information We Collect

We may collect the following categories of information:

• Account and identity data: name, email address, profile details, role/status, and login activity.
• Application and verification data: onboarding submissions, accreditation/vetting details, and supporting documents.
• Transaction and workflow data: property interests, LOI events, data room requests, document access logs, and communication history.
• Community and content data: social posts, comments, likes, follows, reported content, and moderation actions.
• Technical and analytics data: device/browser information, timestamps, event telemetry, and usage patterns.
• Support and correspondence data: messages sent through platform inboxes or contact workflows.

3. Sources of Information

We collect information:

• Directly from you when you register, apply, submit forms, or communicate through the Platform.
• Automatically through your use of platform features and security controls.
• From internal administrators and service providers supporting onboarding, hosting, analytics, and communication delivery.

4. How We Use Information

We use information to:

• Provide and operate core platform functionality.
• Authenticate users and enforce role-based access controls.
• Process applications and verify eligibility.
• Facilitate secure data room workflows and administrative communications.
• Improve user experience, platform reliability, and product quality.
• Detect abuse, fraud, policy violations, and unauthorized activity.
• Comply with legal, tax, accounting, regulatory, and recordkeeping obligations.

5. Legal Bases (Where Applicable)

Depending on jurisdiction, we may process personal data based on consent, contract necessity, legitimate interests, and legal obligations. Where consent is required, you may withdraw it, subject to operational and legal constraints.

6. Sharing and Disclosure

We do not sell personal information. We may disclose data:

• To infrastructure, security, storage, and communication vendors acting on our instructions.
• To professional advisors (legal, audit, compliance) where necessary.
• To regulators, law enforcement, or courts where required by law or valid legal process.
• In connection with a merger, acquisition, restructuring, or transfer of business assets.

7. Cookies and Similar Technologies

We may use cookies or similar technologies for session management, authentication, security, and analytics. You can control cookies through browser settings; however, disabling essential cookies may affect platform functionality.

8. Data Retention

We retain information for as long as needed to provide services, maintain records, resolve disputes, enforce our agreements, and satisfy legal or compliance obligations. Retention periods vary based on data type and regulatory requirements.

9. Security Practices

We implement administrative, technical, and organizational safeguards designed to protect information, including access controls, secure workflows, and monitoring. No system is fully immune to risk, and users are responsible for safeguarding account credentials.

10. Children's Privacy

The Platform is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be processed in jurisdictions outside your country of residence. Where required, we implement safeguards appropriate to cross-border data transfers.

12. Your Rights and Choices

Subject to local law, you may have rights to:

• Access, correct, or delete certain personal information.
• Request portability or restriction of processing in applicable circumstances.
• Object to certain processing activities.
• Manage communication preferences.

To make a request, contact us using the details below. We may require identity verification before fulfilling requests.

13. Third-Party Links and Services

The Platform may include links to external websites or services. We are not responsible for third-party privacy practices, content, or security standards.

14. Policy Updates

We may update this Privacy Policy periodically. Material changes will be reflected by an updated "Last updated" date and, where appropriate, additional notice.

15. Contact Us

For privacy-related requests or questions, use our contact page: Contact Us